Returns

Last Updated: 22/09/2025
Questions? Email us at support@weirdiesland.com

Our 30-Day Quality Guarantee

If you’re not satisfied with the quality of an item your customer received, contact us within 30 days of delivery and we’ll investigate and make it right.

• Email: support@weirdiesland.com

• Include: order number, a brief description, and clear photos of the item, the defect, and the packaging/label.

 

Once our Quality Assurance team validates the claim, we’ll send a replacement free of charge as quickly as possible.

Prefer a refund?

We usually resolve issues with a free replacement. If that’s not possible, contact us and we’ll issue a refund instead.

 

Color Consistency 

We print on demand using standardized equipment, papers, and workflows across our print partners to minimize variation. That said, printing is a chemical/mechanical process—minor color differences can occur due to machine type and settings, paper stock, humidity, maintenance cycles, and other variables.

• Acceptable tolerances: Small color or density shifts are considered normal and not covered by our quality guarantee.

• Covered defects: Severe color banding, obvious print artifacts, significant misregistration, or damage are covered—please send photos.

Damaged or Defective Products

If you receive an item that is defective or damaged, has a manufacturing error, incorrect quantity, or a quality issue not caused by the artwork/content provided, we’ll reprint and reship at our expense (or refund if preferred).

Please report within 30 days of delivery with photos of:

1. the product (full view), 2) the defect/damage close-up, and 3) the packaging + shipping label.

Address Issues 

Insufficient or Incorrect Address
If the address provided is insufficient or incorrect and the carrier cannot deliver, the package is returned and disposed of by the network. You may place a new order with an updated address; new order costs are your responsibility.

Refused by Recipient
If the recipient refuses the shipment, it is returned and disposed of. You may place a new order; costs are your responsibility.

Unclaimed Packages
If the recipient cannot accept delivery, carriers may hold the parcel at a pickup point. Unclaimed packages may be returned to sender or disposed of.
→ Place a new order and contact us; we’ll flag the issue to support a reimbursement of the product cost on the new order (shipping still applies).

Returns Policy

Because each product is custom-made for every order, we do not support returns for buyer’s remorse (e.g., wrong size chosen, change of mind). If you want to manage returns yourself, you can configure your own return address and handle the process directly.

 

How to Report a Problem (Step by Step)

1. Email support@weirdiesland.com

2. Include order number and a short description.

3. Attach photos (defect close-up + full item + label/packaging).

4. Tell us if you prefer a replacement (default) or a refund.

5. We’ll review and reply with the resolution.

 

What’s Not Covered

• Minor color/contrast variations within normal print tolerance.

• Issues caused by low-resolution/poor artwork or content supplied by the customer.

• Normal wear & tear or damage after delivery (washing, handling, accidents).

• Sizing issues when the size ordered matches the size shipped (check size charts).

• Address problems (incorrect/insufficient, refused, unclaimed) as described above.

Shipping, Duties & Timing

Delivery estimates are guidelines, not guarantees. Carriers, customs, local holidays, and peak seasons can introduce delays. Duties/taxes may apply depending on destination and are the recipient’s responsibility unless otherwise stated at checkout.

Legal Notes

This policy forms part of the Terms of Use and is subject to applicable consumer laws. Nothing here limits any non-waivable statutory rights

TL;DR

• Report quality issues within 30 days with photos → we’ll replace or refund.

• No returns for change of mind (made-to-order).

• Address/refused/unclaimed issues → new order at customer’s cost.

• Minor color variation = normal; severe print defects = covered.